Hospital Billing Information
Your hospital bill will reflect a summarization of services provided to you by the hospital during your visit. Please contact our Patient Accounts Office at 603-580-6627 with questions about your hospital bill or read our Billing FAQs below. To better assist you, please have your patient account number and date of your visit available at the time of your call. A Financial Representative is available to assist you Monday through Friday, 9:00 am to 4:00 pm, excluding holidays. Our offices are located at:
Exeter Hospital Patient Accounts
7 Holland Way, Second Floor
Exeter, NH 03833
Office Hours:
Monday – Friday, 9:00 am – 4:00 pm
(excluding holidays)
We can be reached by phone at Exeter Hospital Patient Accounts, 603-580-6627.
Exeter Hospital has added a new option to make bill-paying easier. For your convenience, your bill from Exeter hospital can now be viewed and paid online.
Professional or Physician Services
During your hospital visit, charges for professional or physician services are not part of your hospital bill. Professional or physician services include, but are not limited to:
Ambulance Services (billing companies vary)
Anesthesiologists (North American Partners in Anesthesia)
North American Partners in Anesthesia Billing Department: 888-280-9533
North American Partners in Anesthesia Insurance Coverage Questions: 888-280-9533
Emergency Department Physicians (Exeter Emergency Professional Assoc. 855-687-0618)
Hospitalists (CORE Physician (603-580-6753)
Pathologists (Spectrum Labs 844-947-4259)
Physicians (Billing will vary by Provider)
Radiologists (Advanced Diagnostics (866-286-5884)
CORE Billing Office 603-580-6753
If you provided insurance information to Exeter Hospital during the registration process, it has been made available to the professional or physician who provided your service. Professional or physician service bills will come to you directly from the provider, and you should contact them with questions regarding their bills. The hospital is unable to assist you with these claims.
Patients Covered by Insurance
Your healthcare insurance is a contract between you and your insurance company. You should familiarize yourself with the terms of your insurance coverage. We will submit a claim to your insurance as a courtesy; however you remain responsible for your account. Amounts not covered by insurance, such as deductibles, co-pays or denied charges will be billed to you.
Medicare
We will need a copy of your Medicare card to verify eligibility and to process your Medicare claim. If you provided this information to us during the registration process, then we have billed Medicare. Deductibles and co-payments are the responsibility of the patient, unless supplemental insurance information has been provided. You should know that the Medicare program specifically excludes payment of certain items and services. Please review our Medicare FAQ’s page for helpful information or refer to your Medicare & You handbook. If you do not have a handbook, you can visit www.medicare.gov or call 1-800-MEDICARE (1-800-633-4227) for assistance.
Medicaid
We will need a copy of your Medicaid card to verify eligibility and to process your Medicaid claim. If you provided this information to us during the registration process, then we have billed Medicaid. Medicaid also has payment limitations on a number of services and items. If you have expended the allowable limits of your Medicaid coverage, you will be billed for services not covered by the program.
Patients Not Covered by Insurance
Patients who are not covered by health insurance automatically qualify for our Uninsured Care Discount (Hospital Access Plus Program). We encourage our uninsured patients to apply for one of our Financial Assistance Programs. Please review our Financial Assistance page or contact the hospital’s Financial Representative at 603-580-6627 for information on available programs or if you require assistance in applying for programs for which you may qualify.
Payment on the account balance is due within 30 days of the initial billing, unless other payment arrangements have been made. If you are unable to make full payment, please contact our Patient Accounts Office at 603-580-6627 to discuss options available to you. For your convenience, MasterCard, Visa, and Discover cards are accepted.
Exeter Hospital Billing - Frequently Asked Questions (FAQs)
Exeter Hospital’s Patient Accounts Financial Services Representatives are available to answer questions you may have about your hospital bill. Representatives may be reached by phone at 603-580-6627, Monday through Friday, 9:00 am to 4:00 pm, excluding holidays.
We have prepared a list of frequently asked questions that may assist you. View below or download the Billing FAQs here.
When will I receive my hospital bill?
If you have provided insurance information to us, including Medicare/Medicaid, we will submit a claim to them as a courtesy. Once payment is received by your insurance, if there is a balance due, you can expect to receive a bill within 5 days. If you are uninsured, you can expect to receive a bill within 5 days of the date of service.
When is payment due?
Payments are due within 30 days of the bill date, unless otherwise indicated on the bill.
How do I receive an itemization of my bill?
In order to reduce the amount of paper produced and to save on costs, Exeter Hospital does not routinely send out itemized billing. If you would like an itemization, please contact our Patient Accounts Office at 603-580-6627 and we will provide a copy to you. The statement you receive will show a summary of the charges billed.
Does the hospital accept credit card payments?
Yes. We accept Visa, Mastercard, American Express, and Discover Cards.
What if I can’t pay in full by the due date? Are payment plans available?
If you are unable to pay your balance in full please contact the Patient Accounts office at 603-580-6627.
If you are currently on a payment plan with us, you can continue to pay your balance, however you will need to contact us to have new balances added. If you have any questions, please feel free to contact our Patient Accounts office during regular business hours.
What address do I send payment to?
When making payment, please make sure to include your account number, patient name and send to:
Exeter Hospital Patient Accounts
7 Holland Way, Second Floor
Exeter, NH 03833
I have received a copy of my bill but do not understand the charges, or have a concern.
Our Financial Representatives can assist with the explanation of charges and initiate an investigation to any concern you may have. They can be reached at 603-580-6627, or you can meet with them by visiting our Patient Accounts Office during operating hours listed above.
How do I obtain an application for one of your Financial Assistance Programs?
You can obtain information and an application online by visiting our Financial Assistance page or you can contact our Patient Accounts Office at 603-580-6627 and speak to a Financial Representative.
Why am I receiving multiple bills for my visit?
Because Exeter Hospital does not employ their physicians, your bill for services at the hospital does not include any physician billing. For questions regarding their bills, you will need to contact them directly.
How do I receive a price quote for services I would like to receive at Exeter Hospital?
Exeter Hospital has a dedicated Price Estimate Line and an online portal to provide patients with cost estimates and charge information for procedures and services offered within Exeter Hospital. If you are interested in receiving an estimate please call our Price Estimate Line at 603-580-7605, or you can visit our online portal at Exeter Hospital Patient Charge Estimator.
Still have questions?
For other hospital billing questions, please contact our Patient Accounts Office at 603-580-6627, Monday through Friday, 9:00 am to 4:00 pm.