Information Regarding Your Bill

Hospital Billing Information
Your hospital bill will reflect a summarization of services provided to you by the hospital during your visit.  Please contact our Patient Accounts Office at (603) 580-6627 with questions about your hospital bill or visit our Billing FAQ’s page.  To better assist you, please have your patient account number and date of your visit available at the time of your call.  A Financial Representative is available to assist you Monday through Friday, 9:00 a.m. to 4:00 p.m., excluding holidays. Our offices are located at:

Exeter Hospital Patient Accounts
7 Holland Way, Second Floor
Exeter, NH 03833
Walk in hours are 8:00am – 4:30pm
Monday through Friday
excluding holidays
.

Exeter Hospital has added a new option to make bill-paying easier.  For your convenience, your bill from Exeter hospital can now be paid online.  Click here to view and/or pay your bill.


Professional or Physician Services
During your hospital visit, charges for professional or physician services are not part of your hospital bill.  Professional or physician services include, but are not limited to:

Ambulance Services (billing companies vary)
Anesthesiologists (Core Anesthesiology 800-720-1664)
Emergency Department Physicians (Pro Med Bill 877-926-6101)
Hospitalists (CORE Physician  (603-580-7525)   
Pathologists (Seacoast Pathology 800-831-1190)
Physicians
Radiologists (Advanced Diagnostics 800-524-2554)

If you provided insurance information to Exeter Hospital during the registration process, it has been made available to the professional or physician who provided your service.  Professional or physician service bills will come to you directly from the provider, and you should contact them with questions regarding their bills.  The hospital is unable to assist you with these claims. 

Patients Covered by Insurance
Your healthcare insurance is a contract between you and your insurance company. You should familiarize yourself with the terms of your insurance coverage.  We will submit a claim to your insurance as a courtesy; however you remain responsible for your account.  Amounts not covered by insurance, such as deductibles, co-pays or denied charges will be billed to you.

Medicare
We will need a copy of your Medicare card to verify eligibility and to process your Medicare claim. If you provided this information to us during the registration process, then we have billed Medicare.  Deductibles and co-payments are the responsibility of the patient, unless supplemental insurance information has been provided. You should know that the Medicare program specifically excludes payment of certain items and services.  Please review our Medicare FAQ’s page for helpful information or refer to your Medicare & You handbook.  If you do not have a handbook, you can visit www.medicare.gov or call 1-800-MEDICARE (1-800-633-4227) for assistance. 

Medicaid
We will need a copy of your Medicaid card to verify eligibility and to process your Medicaid claim. If you provided this information to us during the registration process, then we have billed Medicaid.  Medicaid also has payment limitations on a number of services and items.  If you have expended the allowable limits of your Medicaid coverage, you will be billed for services not covered by the program.

Patients Not Covered by Insurance
Patients who are not covered by health insurance automatically qualify for our Uninsured Care Discount (Hospital Access Plus Program).  We encourage our uninsured patients to apply for one of our Financial Assistance Programs.  Please review our Financial Assistance page or contact the hospital’s Financial Representative at 603-580-6627 for information on available programs or if you require assistance in applying for programs for which you may qualify. 

Payment on the account balance is due within 30 days of the initial billing, unless other payment arrangements have been made.  If you are unable to make full payment, please contact our Patient Accounts Office at 603-580-6627 to discuss options available to you.   For your convenience, MasterCard, Visa, and Discover cards are accepted.